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Just a heads up to anyone who recently purchased a C330. According to Garmin's tech support, the map udate 2008 is not free to those of us that recently purchased a C330. Only to those who purchased a C340 and up.

1. Garmin Streetpilot C330 Product Key

Their excuse is that it is a 'low end' unit, and also that the memory cannot hold the full US maps on the DVD. Gee, I can purchase the update for $69.99 and load a subset of the maps if I want, according to the person in tech support, but I cannot receive it as a free update. So, apparently buyer beware if you purchase Garmin's 'low end' units.

You will apparently not be able to receive a free update of maps, even if the unit you buy is already out of date. Looks like I need to return the unit and buy a TomTom. Tomservo wrote:Just a heads up to anyone who recently purchased a C330. According to Garmin's tech support, the map udate 2008 is not free to those of us that recently purchased a C330. Only to those who purchased a C340 and up. Their excuse is that it is a 'low end' unit, and also that the memory cannot hold the full US maps on the DVD.

Gee, I can purchase the update for $69.99 and load a subset of the maps if I want, according to the person in tech support, but I cannot receive it as a free update. So, apparently buyer beware if you purchase Garmin's 'low end' units. You will apparently not be able to receive a free update of maps, even if the unit you buy is already out of date. Looks like I need to return the unit and buy a TomTom.Just depends on who you talk to??? The following is a part of the e-mail I received from Garmin Tech Support after I sent them a copy of my receipt for a C330 purchased 5/22/07:'Thank you for contacting Garmin International,Thank you for sending the copy of the receipt. I have ordered you an update disc.

Once they start shipping you will be able to update the maps on your unit at no charge.With Best Regards,'Of course, I haven't received it, yet. Since my mail only catches up with me once a week or so, it may have been sent. Only time will tell. Of course, Garmin could have changed their minds on this issue, so we'll see.

You may want to try again, hopefully getting someone who will be more likely to help, most folks at Garmin are extremely helpful, knowledgeable and want to help you, at least that has been my experience. Tomservo wrote:Just a heads up to anyone who recently purchased a C330. According to Garmin's tech support, the map udate 2008 is not free to those of us that recently purchased a C330. Only to those who purchased a C340 and up. Their excuse is that it is a 'low end' unit, and also that the memory cannot hold the full US maps on the DVD. Gee, I can purchase the update for $69.99 and load a subset of the maps if I want, according to the person in tech support, but I cannot receive it as a free update.

Garmin Streetpilot C330 Product Key

So, apparently buyer beware if you purchase Garmin's 'low end' units. You will apparently not be able to receive a free update of maps, even if the unit you buy is already out of date. Looks like I need to return the unit and buy a TomTom.A follow up to my previous post. My mail finally caught up with me today and low and behold the DVD with NT2008 arrived with it.

Now to point at hand, it clearly states on the documentation'Compatible Units: Preloaded GPS Units: StreetPilot(r) i5, c330, c340, c530, c550, c580, 7200,7500, 2720, 2730 and 2820, nuvi(r) 200, 250, 350, 360, 370, 650, 660, 670, and 680, zumo(tm) 450 and 550, GPSMAP(tm) 478 and 496, Quest(r) 2Will also update MapSource(r) City Navigator(r) North America NT when used with (2), eTrex Legend(r) Cx, Venture(r) Cx, Vista(r) Cx, GPSMAP(r) 276, 376, 60Cx, 60Csx, 76Cx, 76Csx(2) PC based, not MAC compatible'Note the c300 is listed. Perhaps, the person you are dealing with doesn't know this, or as I said earlier, they may have changed their collective minds. I have NOT installed it yet, as I'm waiting for definative answer on whether you can load lower 48, later load Canada, then load lower 48 again. I hate to start install without knowing the answer to this. Had hoped someone on this site could answer the question. Guess I'll e-mail Garmin before proceeding.A hugh thank you to Garmin for helping me with this issue, hopefully you'll get your update as I did. Attarheel wrote:I have gotten 2 different answers from Garmin about the updates.

At first, a staff member e-mailed me to say if I submitted a receipt, I would qualify for a free update. After doing so, and not having any response, I called Garmin and spoke with someone who told me it would have to be approved by a supervisor. Again, after no reply, I e-mailed Garmin again and received a response that I was entitled to a free update. Hopefully, I'll receive it before someone changes their mind again!Keep trying, persistance pays. I, too, had received a negative e-mail response, I then sent another e-mail telling them I thought I should be entitled to the update and explained my thoughts - without flames, or threats. I then received an e-mail informing me of getting the update. It happened without me asking again.

It did take a few weeks, but folks on this site did say they were backed up and wouldn't ship until more stock arrived. I waited, and sure enough.

For everyones info;Here is info on a free update from my Canadian reseller site atNew Info: You may be eligible for a free Map Update - City Navigator NT 2008 DVD or non-NT for use with the products listed here. If the product was purchased after May 1, 2007, the map data may be out of date. Customers can receive a free map update by first registering their Garmin unit at.The registration process will identify those customers eligible for a free update. By providing the necessary address information, etc.

A free map update disk will then be mailed to the customer. Hi,am new to this site,but have some stuff posted before.This is a great site,and the GPS are a life saver for me.I love it.I have the C330.Did not want all the other bells and whisles.I called the Garmin tech. Support of the phone number that has been posted on this forum.Waiting time was about 40min.s did a little yard work while I was waiting.I asked the tech.

Nickjr wrote:The below Garmin products are not eligible for a free map update:StreetPilot i2 StreetPilot 2730 StreetPilot i3 Quest 2 StreetPilot i5 iQue 3000 StreetPilot c320 iQue M3 StreetPilot c330 iQue M4 StreetPilot c530Page 1 of 1I don't know where this came from, however, I got the update for my c330 and it was FREE! I purchased it on 5/22/07. Admittedly it took a couple of e-mails to Garmin Tech Support, but it was sent, installed and working just fine (except, of course, Canada is loaded separately if wanted). The documentation with the DVD I got said that the c330 WAS INCLUDED in the update.

Not trying to start a war here, just wanted those who are interested that persistance does pay off, keep trying. Rcca wrote:Hi mkahn. I bought my C330 July 28-07.I even told the Garmin tech when I bought it.I would like to see from Garmin a written statement that I can't get a free update being that some of you are getting the free update,and some not.I spent about 45minswaiting on the phone to get the tech James,I wrote his name down in case I try again.Thanks.RonIt might take several calls. I would emphasize that you just purchased the unit a few days ago and expected it to have the latest maps.Good luck.As for me, I purchased my unit in October and just purchased the map upgrade. It seems that because Garmin is not manufacturing the C330 and C530 with the new mapping they are not updating the mapping on these units for free. It seems logical, if you aren't putting something on a new gps, why give it out?if i am making an automobile and do not sell it with a sunroof, why should i give out sunroofs for free? The customer has the responsibility of researching the vehicleit is up to the individual customer to do the research and pick the GPS, or any other product, that suits them best.

It is also up to the customer to put their big boy or girl pants on and come to terms with the fact that they should research a product thoroughly instead of buying something without knowing anything about it. Isaacjd wrote:it is up to the individual customer to do the research and pick the GPS, or any other product, that suits them best. It is also up to the customer to put their big boy or girl pants on and come to terms with the fact that they should research a product thoroughly instead of buying something without knowing anything about it.A year ago, when I chose the c530, the choice was between getting TTS and bluetooth or not needing them. The c530 offerred better screen quality and sound (still does) than the Nuvi.

There was no mention that it had less disk space and wouldn't hold the next release of maps.On the other hand, it really doesn't matter to me as I loaded the full maps using the SD card. I am very happy with my unit.

I bought my c330 (a 'Low End Unit') on 'Black Friday' for a great deal.$139 at Wal-Mart. Of course, like all other owners, I realized right away that the maps were out-of-date. After reading all of these posts and almost giving up hope, I gave customer service a call. I was on hold for about 10 minutes.When they finally picked up, I acted a little naive and asked simple questions to butter him up.

I expressed how very excited I was to have my new Garmin, but disappointed in having the older maps. Customer service was helpful and patient.offered to send me a FREE DVD!

They are on back order and mine will arrive in 2-3 weeks.Good luck getting your free update. I hope you have the same success I did! Pinzopong wrote:I bought my c330 (a 'Low End Unit') on 'Black Friday' for a great deal.$139 at Wal-Mart. Of course, like all other owners, I realized right away that the maps were out-of-date.

After reading all of these posts and almost giving up hope, I gave customer service a call. I was on hold for about 10 minutes.When they finally picked up, I acted a little naive and asked simple questions to butter him up. I expressed how very excited I was to have my new Garmin, but disappointed in having the older maps. Customer service was helpful and patient.offered to send me a FREE DVD! They are on back order and mine will arrive in 2-3 weeks.Good luck getting your free update.

I hope you have the same success I did! I got my c330 at Walmart on Black Friday. It came with CN v8, which isn't bad, but after checking out different boards, I figured that hey, if I could get a free upgrade, I'd go for it and not be disappointed if I didn't get one. So, I registered OL, was NOT offered the upgrade and sent a nice 'I'm a Ditzy Girl who Gets Lost A Lot' email. Then I came here (to POI) and saw that a lot of people mentioned that they were sending in faxes of their receipts. So I sent another message to techsupport with a scan of my receipt, more 'gee I'm so naive' and got this message back today (less than 24 hours after I sent it):Dear.,Thank you for contacting Garmin International.

As a gesture of goodwill, I have ordered you a one-time complimentary map update for City Navigator North America NT 2008 for your Streetpilot c330. For your reference, your confirmation order number is 5598870.When loading the 2008 NT map update, your unit will only accept one of two regions. This is because there is not enough memory on your Gps unit to fit the entire City Navigator North America NT 2008. You device can accept either the lower 48 United States including Hawaii and Puerto Rico.OR. Canada and Alaska including the States that border Canada.Unfortunately it is not possible to take the other part of the map update you didn?t load and load it to an SD card.

However, you can switch back to the other region from the DVD that you didn?t load, but cannot put it on an SD card or have both regions loaded to your device at the same time.Garmin does offer a preloaded SD card for City Navigator Canada NT for $79.99. I have provided a link to this map accessory below.With Best Regards,Amanda LProduct Support Specialist2nd Shift Automotive TeamGarmin International913-3-8-397-8282 (fax) Att: Amanda LYay for me! And since I am a Florida gal, I don't see that I will need Canada/Alaska in the near future, so I'm good to go.Thanks for everyone's posts. This is a great website for us GPS Newbies.

A sunroof on a car is an 'option' or an 'extra' and it is advertised that way. You have the knowledge before hand that your car will not come with sunroof unless you pay extra for it.

The garmin c330 does not advertise or place anywhere on the box that you are buying a GPS with an old map and it may require an additional purchase to update. When you buy a brand new GPS if it does not come with the latest map offered then you should get the latest update for free. After all, what you are buying in a GPS is a pre-installed electronic map so if it's brand new it should have the latest map, otherwise it is not really brand new and should be advertised as such. Now, after you have the gps for 'X' amount of time, then you should have to purchase an updated map because it is not new anymore.

That my friends, is what logic is all about. I agree with the original post. I bought a C330 one day and took it back the next after getting the thumbs down from Garmin support for map updates.

Yes I could have persisted and maybe gotten the update but why? I should not have to beg for an update to a new unit.

After that I went to great lengths not to buy a Garmin and settled on the Maestro 3200. A better unit than the Garmin for a lower price. So everything worked out for the best in the end any way.

The sad thing for Garmin is that they're losing customers for life over an upgrade that would cost them nothing to provide. Poor business decision in my opinion. I called garmin today with a 35 min wait time (day after Christmas - I can accept the wait time) I was told by a tech that the update was NOT a free up date and he had an interesting explaination as to why it was not shipped on new units.

The tech stated that the unit was advertised to contain maps for all of North America including Canada. The 2008 update software is to large to include both Us and Canada at the same time. They did state that if you loaded the new software on the unit you would have a choice of US or Canada but could not load both.

For this reason it is not shipping on the new c330 units. I told him personally i didnt travel to Canada since i live in Tennessee. He stated that since it was a new unit he would send me a copy of 2008 after i logged onto garmin and registered my unit. I was told that the cd was on backorder and that i would have one within 4 weeks. You dont have to be rude to them to get the cd-just let them know you dont approve of the policy and they will get it to you. Not bad for ditching the Canadian map AYE.

Maybe by dropping Canada itll leave more space for custom POIs. Bnimble wrote:a sunroof on a car is an 'option' or an 'extra' and it is advertised that way.

You have the knowledge before hand that your car will not come with sunroof unless you pay extra for it. The garmin c330 does not advertise or place anywhere on the box that you are buying a GPS with an old map and it may require an additional purchase to update.

When you buy a brand new GPS if it does not come with the latest map offered then you should get the latest update for free. After all, what you are buying in a GPS is a pre-installed electronic map so if it's brand new it should have the latest map, otherwise it is not really brand new and should be advertised as such. Now, after you have the gps for 'X' amount of time, then you should have to purchase an updated map because it is not new anymore.

That my friends, is what logic is all about.You got it brother! That's exactly right. I just bought 2 and am going to be hacked if I have to pay full price for updating both! And I did research them for months and never saw discontinued untill after my purchases. I understand info is money and love my units. BUT, I'M with you- I spent my hard earned money on a NEW product and got old information.

AND INFORMATION IS WHAT I WAS PAYING FOR!!!!! Speaking of hacked- I wasn't going to mess with my units for warranty purposes and out of a personal moral desicion- but if I can't get at leaste an discount on the $140 it would take to buy the same info. Twice and get the new units up to date (that doesn't even sound right does it?), maybe its time to back data up and see if I can't go on and get free tts and traffic info, and whatever else I can get, or just send them both back since I just bought them- just because you make a great product doesn't mean that I'll give you my hard earned money without you letting me know it isn't even current and not say 'Here's your stuff back, I'll go elsewhere.' I got where I needed to go before gps.

Garmin’s StreetPilot C330 is poised to become the king of all GPS Navigation Systems, with a generously-sized 3.5” touch screen interface and a database of nearly six million points of interest like gas stations, restaurants and hotels. The WASS enabled StreetPilot is ready to go, for out-of-the box GPS Navigation that’s easy and fun to operate no matter what kind of car, SUV or truck you drive. Voice prompts, automatic route calculation, and USB connectivity are all part of what makes the StreetPilot C330 king of the road. Choose from a three-dimensional or a bird’s eye view of the road – and get to where your going with the C330’s preloaded GPS maps that take you right to your chosen points of interest (POI’s).

Loading customized points of interest into your Garmin StreetPilot is simple with the included software.

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