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16 Best Free Live Chat SoftwareLive chat is big right now – and the numbers behind its adoption prove why., which surveyed more than 400 consumers and 100 businesses, found that:. Consumers are more likely to remain loyal, engage in positive, and spend up to $500 extra per month with businesses that provide effortless live chat experiences. Over half of consumers (52%) are more likely to repurchase from a company that offers live chat support. 79% of businesses say offering live chat has had a positive effect on sales, revenue, and customer loyalty.The bottom line? Live chat offers huge potential benefits, whether you’re a big-ticket or a transactional ecommerce retailer.But with so many options on the market, which should you choose? First, let’s look at what you can expect across most live chat tools.
Then, we’ll explore 15 of the best free live chat software programs out there, along with the features that make them different. Live Chat: Standard Software FeaturesKnowing what’s commonly available from live chat programs makes it easier to differentiate one option from another.To that end, here are some common features you’ll find across most live chat software programs:. The ability to customize the appearance of your live chat window to your company’s branding. The ability to set “office hours,” during which you have live agents available to chat (vs. A lead capture window that allows visitors to send you their questions for a future response). Triggered display, which makes it possible to display your chat window only on certain pages or in response to certain visitor actions.
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Basic lead capture capabilities. Chat history and basic chat analytics.As a note, although these features are available on live chat programs, the extent to which they’re implemented may vary across free and paid plans.
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Chat history, for example, might be limited to just a few days or weeks on free plans, while longer histories of up to a year may be available by upgrading to the same program’s paid plan.With that in mind, let’s take a look at our 15 favorite free live chat software programs: 1. HubspotWebsite:Price: FreeFree Option: UnlimitedHubSpot launched their free live chat tool as an integral part of their free CRM.
This makes it an excellent choice for a growing business because, first off, you won’t have to spend tons of time and money integrated different systems and piping your data into a different place. It just happens automatically.